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RICK BAUCOM

Thirty years of running businesses with a passion for creativity.

ABOUT ME

Here is a bit, there is so much more...

As an Air Force brat, born at the Air Force Academy hospital, I moved all over the US. When it was time to settle down, I made my way back to my hometown of Colorado Springs. I began my career in retail in Washington, DC, where I learned the value of hard work and integrity. As I matured, so did the industry – it became increasingly reliant on information technology. I quickly developed a passion for a more technical path and found myself involved in IT infrastructure and cutting-edge technologies at American Management Systems based in Fairfax, Virginia. My interest eventually turned from hardware to software and, ultimately, to the World Wide Web. For the last eleven years, I have focused on social, digital, and email marketing utilizing these technologies to tell the story of the companies I have served. I enjoy bringing people together through technology to collaborate and learn from each other.

SKILLS

I AM PRETTY GOOD AT THE FOLLOWING TECHNICAL SKILLS

PEOPLE
MANAGEMENT
95
HTML/CSS
85
DIGITAL
MARKETING
90
VIDEO
PRODUCTION
90
COMMUNITY
MANAGEMENT
90
DEADLINE
DRIVEN
100

JACK OF ALL TRADES?

I never turn down an opportunity to learn and grow.

PAST & PRESENT

PROJECT & PEOPLE MANAGEMENT OVER A 30 YEAR CAREER

REDWOOD COLLABORATIVE MEDIA

Director, Interactive Communications

Responsible for all aspects of the marketing and communications programs for the association management company. This includes Social Media Marketing, Lead Generation, Email Marketing (12 million sends/year), web ads, list management, ad-words, content creation and syndication, online ad buying. Overall community management and customer service.

Manage advertising programs and relationships with the vendor community. CPL, CPC, webinar promotion and social chatter programs, event sponsorship programs, and logistics.

Other Activities: STP Radio Production, Webinar Host, Video Production, Virtual Training Administration, Event Sponsorship Sales, Manage IT Infrastructure, Pre/Post and Onsite event management, P&L.

2009 - PRESENT
2007 - 2009

HELP DESK INSTITUTE (HDI)

Interactive Marketing Manager

Managed graphic/code design (HTML/CSS) for all digital marketing initiatives, including email marketing, and list management. Oversaw web updates through CMS to include the creation of campaign landing pages. Created promotional products, including video and corporate graphic presentations. Served as a key component in designing print ads.

HELP DESK INSTITUTE (HDI)

IT Infrastructure Management Association Resource & Content Manager

Managed ITIM Infrastructure InsITe Magazine including content and design. Editor in Chief for ITIM eZine – content, design, list management, delivery, and reporting. Administered ITIM Webinar Series. Owned ITIM Web – membership community, content, and online forums.

2006 - 2007
2004 - 2006

HELP DESK INSTITUTE (HDI)

Director, International Development - Amsterdam, Netherlands

Developed and implemented sales plans that fit the financial goals of the department and company. Managed consultative training sales team through training and regular feedback on performance. Opened and managed the HDI European corporate headquarters (Amsterdam, Netherlands). Maintained corporate global budgets and financial forecasts. Worked with world partners to negotiate contracts, and business plan reviews including training of HDI-MEA (Dubai, UAE), HDI-Eastern Europe (Ljubljana, Slovenia), HDI-Nordic (Stockholm, Sweden). Conducted site visits to ensure corporate standards were being maintained. Coordinated the strategic development of international businesses.

HELP DESK INSTITUTE (HDI)

Training Operations Manager

Maintained a high-quality team of professionals to develop and deliver revenue-generating services including effective management of employees, contractors, and partners. Met and exceeded all operational goals of the training business unit including revenues and margins. Developed and implemented a coherent training strategy for multiple product lines across international markets.

2003 - 2004
2002 - 2003

THE TRIZETTO GROUP INC.

Senior Help Desk Technician

Managed reporting functions (KPI’s, performance metrics) for help desk personnel. Provided Level 1 support for health care providers and physicians. Communicated and maintained Service Level Agreements with clients. Trained to comply with all HIPAA requirements, all work completed under HIPAA guidelines.

AMERICAN MANAGEMENT SYSTEMS, INC.

Network Services Help Desk & Procurement/Inventory Manager

Managed the day-to-day operations of the eight-person MS&T Network Service team. Supervised and directed activities of Purchasing & Inventory staff members. Communicated and reported on Service Level Agreements to technicians and user community. Responsible for negotiating and purchasing and AP functions for all computer hardware, software, and peripherals for the business unit. Served on the committee for the creation of Shared Business Services (SBS).

1998 - 2000
1997 - 2001

AMERICAN MANAGEMENT SYSTEMS, INC.

IT Procurement Manager

Managed five full time purchasing agents. Maintained vendor relationships and negotiated best price on software hardware and IT infrastructure products and services. Developed company initiatives regarding hardware and software standards and compliance.

BIKES USA

Director of Inventory Control / Distribution Center Manager

Managed distribution and transportation of product for 17 stores from Washington DC to Miami Fl. Mentored, trained DC staff members in all aspects of Distribution Center operations. Directed loss prevention programs at all retail locations involving 60 personnel. Oversaw annual physical inventory counts, and reporting to COO. Implemented additional loss prevention programs to address problem locations. Store construction and design – site selection, lease negotiation, construction, buildout, hiring/training new store staff through the grand opening of new locations.

19923 - 1997
1985 - 1992

BICYCLE EXCHANGE

Store Manager / Service Manager / Service Technician

Responsible for seven day a week operations, including hiring and scheduling personnel, budgeting, sales forecasting and financial system accounting. Implemented community outreach programs in Falls Church Virginia store resulting in an increase in sales from $600K to $842K per year in a single calendar year. In 1993 successfully secured venture capital funds to enable expansion to 17 stores in key markets on the east coast of the US. Changed name to Bikes USA.

0
Years In Management
0
Associations Managed
0
Briskets Smoked

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